Frequently Asked Questions

Is there a free trial offer?

The Basic plan is FREE. You can upgrade to the Premium and Premium Plus plans with a 30-day free trial. Here’s an outline of our plans.

What happens if I don’t renew my subscription?

If you do not renew your subscription, HereToday will store your data for 30 days. After this period of time, your data will be deleted from our system.

Do you provide family guidance or preparation tools?

Please visit Today’s Guides to help educate you about legacy, estate planning and more.

What is the Vault?

The Vault is a repository of your legal documents. You can securely upload and store your estate plan, will, trust, power of attorney, investments, mortgage, auto loans, insurance policies, and more. The Vault also manages access to your digital devices like a computer and phone, as well as your login credentials to online accounts. From the Vault you’ll upload documents instructing the executor how to manage your digital assets, such as email addresses, social media, and recurring subscriptions.

What is the Legacy Vault?

The Legacy Vault is a repository of your life’s memories, like stories, photos, music playlists, favorite recipes, heirlooms, and ancestry. These are items and experiences of emotional significance you want to share with your family and friends.

Do you have a checklist of items I should add to my vaults?

Please review our Documents and Planning Checklist blog for suggested items to include in your vaults.

What is the Vault Release Time?

To gain access to the vaults, the executor will report your passing to HereToday. This action will trigger a series of emails to you – please keep your email address up to date. Based upon your predetermined amount of time, if we do not receive a response from you, the vaults could be released to the executor. Time periods range from 24 hours to 30 days. This action will also trigger the Life Guard verification process – see “What is a Life Guard?” below.

What is an executor?

An executor is a person or institution appointed by you to carry out the terms of your will. As you create a HereToday account, you’ll be asked to identify this person. The executor will be responsible for reporting your incapacity, or passing, to HereToday.

What is a Life Guard?

We use a three (3) person verification process to release account access to the executor, or other designated members. These individuals are called Life Guards and typically consist of family members or close friends.

In the event the executor requests access to your Living Will, Power of Attorney or vaults, the Life Guards will be sent an email or text message with instructions to verify your status.

What is the difference between a Power of Attorney and a Living Will?

A living will (advance directive) is directed to your medical team; whereas, a power of attorney is a document that gives a trusted individual the authority to make decisions on your behalf. Learn more at ‘Power of Attorney vs Living Will: What’s the Difference.’

How do I secure and share my Power of Attorney and Living Will?

If you become incapacitated the executor could request access to your living will (advance directive) and power of attorney. When uploading these documents to your Vault, use the Share tool to assign files to your executor and family members.

Can I add an estate attorney, insurance agent, or financial advisor to my account?

Yes. We encourage you to engage trusted professional advisors to assist with your estate planning, insurance, and financial requirements. From your account you can designate such members; as well as identify which folders and files are available for the professional advisors to access.

How do you ensure the executor cannot access my account prior to my passing?

The executor cannot access your account prior to the Vault Release Time protocol. Additionally, we must receive account release confirmation from the Life Guards.

Can I distribute items in my vaults to different people?

When you add a new document or digital asset to your vaults, we’ll ask you to provide sharing status for each folder or file. You can select from the following options: Executor, Professional Advisor, Life Guard, and Family Members.

Please note: All items and categories default to your executor unless otherwise specified.

How does the executor gain access to my account?

The executor will report your passing through the Claims procedure. When a request is initiated HereToday will perform the Vault Release Time protocol, as well as contact the Life Guards to verify your health status.

Upon verification from the Life Guards, plus the elapsed Vault Release Time, we will release the account to your executor.

Why do you require Life Guards?

We are safeguarding your legacy; as such, we take security and account access seriously. A three person verification system, combined with the Vault Release Time, provides an added layer of protection and peace of mind.

How do I revoke an executor or Life Guard from my account?

You can update the status of an executor or Life Guard at any time.

Follow these simple steps:

  1. Log into your HereToday account
  2. In the menu select Executor or Life Guards.
  3. Find and select the person’s name. From the person’s profile page you can edit their access status. Please note, you must always have one executor and three Life Guards.

Why does HereToday ask for my phone number?

Our service can utilize Two Factor Authorization (2FA) to protect your sensitive information. While 2FA is optional, we strongly suggest all users enable this solution.

Where can I learn more about HereToday security protocols?

We take the responsibility of protecting your information seriously. Please visit our Security page to learn more about the solutions used to ensure your safety.