Frequently Asked Questions

Is there a free trial offer?

The Basic plan is FREE. You can upgrade to the Premium and Premium Plus plans with a 30-day free trial. Here’s an outline of our plans.

What happens if I don’t renew my subscription?

If you do not renew your subscription, HereToday will store your data for 30 days. After this period of time, your data will be deleted from our system.

Do you provide family guidance or preparation tools?

Please visit Today’s Guides to help educate you about legacy, estate planning and more.

What is the Vault?

The Vault is a repository of your legal documents. You can securely upload and store an estate plan, will, trust, power of attorney, investments, mortgage, auto loans, insurance policies, and more. The Vault also secures access details to your digital devices like a computer and phone, as well as login credentials to online accounts. From the Vault, you can provide documents instructing an executor how to manage your digital assets; which could include email addresses, social media, and recurring subscriptions.

What is the Legacy Vault?

The Legacy Vault is a repository of your life’s memories, like stories, photos, music playlists, favorite recipes, heirlooms, and ancestry. These are items and experiences of emotional significance you want to share with your family and friends.

Do you have a checklist of items I should add to my vaults?

Please review our Documents and Planning Checklist blog for suggested items to include in your vaults.

What is the Vault Release Time?

To gain access to the vaults, an executor will report your passing to HereToday. This action will trigger a series of emails to you – please keep your email address up to date. Based upon your predetermined amount of time, if we do not receive a response from you, the vaults could be released to the executor. Time periods range from 24 hours to 30 days. This action will also start the Life Guard verification process – see “What is a Life Guard?” below.

What is an executor?

An executor is your designated person, or court appointed institution, who is responsible for carrying out the terms of your will, as well as managing the administration of your estate. The executor will be responsible for reporting your incapacity, or passing, to HereToday.

What is a Life Guard?

We use a three (3) person verification process to validate your status. These individuals are called Life Guards, which typically consist of family members or close friends.

If an executor requests access to your account, the Life Guards will be sent an email or text message with instructions to verify your condition.

What is the difference between a Power of Attorney and a Living Will?

A living will, or advance directive, is a legal document that provides your preferences for medical care if you are unable to make decisions for yourself; whereas, a power of attorney is a document that gives a trusted individual the authority to make decisions on your behalf. Learn more at ‘Power of Attorney vs Living Will: What’s the Difference.’

How do I secure and share my Power of Attorney and Living Will?

If you become incapacitated, an executor could request access to your living will (advance directive) and power of attorney. When uploading these documents to your Vault, use the Share tool to assign files to an executor and family members.

Can I add an estate attorney, accountant, and financial advisor to my account?

Yes. We encourage you to engage trusted professional advisors to assist with your estate planning, accounting, insurance, and financial requirements. From your account, you can designate such individuals as Contacts; as well as identify which folders or files are available for the professional advisors to access.

Prior to my passing, how do you ensure an executor cannot access the account?

An executor cannot access your account prior to the Vault Release Time protocol. Additionally, we must receive authorization from the Life Guards before releasing the account.

Can I distribute items in my vaults to different people?

When you upload a file to a vault, we’ll ask you to provide sharing status for each item. You can select from the following options: Executor, Life Guard, and Contact. A Contact can be any friend or loved one not assigned to be an executor or Life Guard; additionally, a Contact could be a trusted professional, such as a financial advisor, estate attorney, or accountant.

Please note: All items and categories default to your executor unless otherwise specified.

How does an executor gain access to my account?

An executor will report your passing through the Claims procedure. When account access is requested, HereToday will perform the Vault Release Time protocol. Additionally, we will contact the Life Guards to verify your health status. Upon verification from the Life Guards, plus the elapsed Vault Release Time, we will release the account to your executor.

Why do you require Life Guards?

We are safeguarding your estate plans and legacy; as such, we take security and account access seriously. A three person verification system, combined with the Vault Release Time, provides an added layer of protection and peace of mind.

How do I revoke an executor or Life Guard from my account?

You can update the status of an executor or Life Guard at any time.

Follow these simple steps:

  1. Log into your HereToday account
  2. Go to Contacts
  3. On an individual’s profile you can edit their access status. Please note, you must always have one executor and three Life Guards.

Why does HereToday ask for my phone number?

Our service can utilize Two Factor Authorization (2FA) to protect your sensitive information. While 2FA is optional, we strongly suggest all users enable this solution.

Where can I learn more about HereToday security protocols?

We take the responsibility of protecting your information seriously. Please visit our Security page to learn more about the solutions used to ensure your safety.