Frequently Asked Questions

Is there a free trial offer?

The Basic plan is FREE. You can upgrade to the Premium and Premium Plus plans with a 30-day free trial. Here’s an outline of our plans.

What happens if I do not renew my subscription?

If you do not renew your subscription, HereToday will store your data for 30 days. After this period of time, your data will be deleted from our system.

Do you provide family guidance or preparation tools?

Please visit Today’s Guides to help educate you about legacy, estate planning and more.

What is an Advance Directive?

Advance directives typically fall into three categories: living will, power of attorney, and health care proxy.

An advance healthcare directive, also known as living will, personal directive, advance directive, medical directive or advance decision, is a legal document in which you specify what actions should be taken for your health if you are no longer able to make decisions for yourself because of illness or incapacity. A medical power of attorney is a document that gives a trusted individual the authority to make decisions on your behalf.

Learn more at ‘Power of Attorney vs Living Will: What’s the Difference.

What is the Life Vault?

The Life Vault is a repository of your legal documents. You can securely upload and store an estate plan, will, trust, investment account details, mortgage documents, auto loans, insurance policies, and more.

From the Vault you can secure access details to your digital devices like a computer and phone, as well as login credentials to online accounts. Additionally, you can provide documents instructing an executor how to manage your digital assets; which could include email addresses, social media, and recurring subscriptions.

What is the Legacy Vault?

The Legacy Vault is a repository of your life’s memories, like stories, photos, music playlists, favorite recipes, heirlooms, and ancestry. These are items and experiences of emotional significance you want to share with your family and friends.

What is the Advance Directives Vault?

If you become incapacitated, an authorized individual can request access to your living will (advance directive), power of attorney, or health care proxy. When uploading documents to your Advance Directives Vault, use the Share tool to assign files to an executor and family members.

Do you have a checklist of items I should add to my vaults?

Please review our Documents and Planning Checklist blog for suggested items to include in your vaults.

What is the Vault Release Time?

To gain access to the vaults, an executor will report your passing to HereToday. This action will trigger a series of emails to you – please keep your email address up to date.

Based upon your predetermined amount of time, if we do not receive a response from you, the vaults could be released to the executor. Time periods range from 24 hours to 14 days. This action will also start the Life Guard verification process – see “What is a Life Guard?” below.

What is an executor?

An executor is your designated person, or court appointed institution, who is responsible for carrying out the terms of your will, as well as managing the administration of your estate. The executor will be responsible for reporting your incapacity, or passing, to HereToday.

What is a Life Guard?

We use a three (3) person verification process to validate your status. These individuals are called Life Guards, which typically consist of family members or close friends. When an executor requests access to your account, the Life Guards will be sent an email or text message with instructions to verify your condition.

What is a Contact?

A Contact can be anybody, other than an executor or Life Guard, that you want to share a file with upon your passing. As an example, you can leave messages of love and hope to children, family members and friends. Additionally, a Contact can be a trusted professional, such as a financial advisor, estate attorney, or accountant.

Can I add an estate attorney, accountant, and financial advisor to my account?

Yes. We encourage you to engage trusted professional advisors to assist with your estate planning, accounting, insurance, and financial requirements. From your account, you can designate such individuals as Contacts; as well as identify which folders or files are available for the professional advisors to access.

Prior to my passing, how do you ensure an executor cannot access the account?

An executor cannot access your account prior to the Vault Release Time protocol. Additionally, we must receive authorization from the Life Guards before releasing the account.

Can I distribute items in my vaults to different people?

When you upload a file to a vault, we will ask you to provide sharing status for each item. You can select from the following options: Executor, Life Guard, and Contact.

Please note: All items and categories default to your executor unless otherwise specified.

How does an executor gain access to my account?

An executor will report your passing through the Claims procedure. When account access is requested, HereToday will perform the Vault Release Time protocol. Additionally, we will contact the Life Guards to verify your status. Upon verification from the Life Guards, plus the elapsed Vault Release Time, we will release the account to your executor.

Why do you require Life Guards?

We are safeguarding your estate plans and legacy; as such, we take security and account access seriously. A three person verification system, combined with the Vault Release Time, provides an added layer of protection and peace of mind.

How do I remove an executor, Life Guard, or Contact from my account?

You can update the status of an executor, Life Guard, or Contact at any time.

Follow these simple steps:

  1. Log into your account
  2. Go to Your Contacts
  3. Select a contact’s profile. From here you can edit a contact’s details or remove them from your account. Please note, you must always have one executor and three Life Guards.

Why do you ask for my phone number?

Our service can utilize Two-Factor Authentication (2FA) to protect your sensitive information. While 2FA is optional, we strongly suggest all users enable this solution.

Where can I learn more about HereToday security protocols?

We take the responsibility of protecting your information seriously. Please visit our Security page to learn more about the solutions used to ensure your safety.